Neptune counselling logo
07517 875794
Neptune counselling logo

Privacy Policy

GDPR AND DATA PROTECTION PRIVACY POLICY

In order to comply with the General Data Protection Regulations (GDPR), effective from 25th May 2018, your permission is needed for me to record and retain personal contact details, and also other personal information such as notes I keep as a record of our sessions together. 

Personal contact details are held on password protected sites on my laptop and mobile phone, to which no other person has access.

Session notes are kept in a locked filing cabinet in a locked cupboard within my locked counselling room, in which no other person has access. Notes will be kept for seven years for insurance purposes. After that they will be destroyed fully.

While you are working with me, I hold certain details about you: 

- The basic details I ask for at the start of our work in my Initial Assessment form.

- Notes of our sessions to help my personal understanding of your situation.

These notes are exclusively for my own use and held in paper form in a locked filing cabinet as noted above. When our work together ends, I will destroy all but certain details: Name, when we met, and any concerns I had along the way, which I keep for seven years for insurance purposes. 

In extreme circumstances, as detailed under ‘Confidentiality and its limits’ in our contract agreement (e.g. Substantial danger to self/others), it may be necessary for me to share the details I have with the appropriate authorities. Where the law allows, I will always consult you first.

Under Data Protection law, you have the right to:

– access a copy and explanation of their personal data 

– request correction or erasure, in certain circumstances 

– request limiting or ceasing data processing, where applicable 

– compensation for substantial damage or distress caused by data processing, where applicable.

If you would like to know more about any aspect of data storage and protection you are welcome to ask. 

OUR SITE USES COOKIES TO ENHANCE YOUR USER EXPERIENCE

We strive to provide the best user experience possible, which is why we use cookies. Cookies are small text files that your web browser places on your hard drive for record-keeping purposes and sometimes to track information about you.

We use essential cookies that allow you to use the site for its intended purpose, such as keeping your session secure and helping you shop safely and easily.

Our website also uses non-essential cookies like Google Analytics, which track user activity to give you the best possible experience with your prior consent. We will always ask for your explicit consent before setting any non-essential cookies to ensure that your privacy is respected and protected.

Rest assured that we take the protection of your personal data seriously and only use cookies to enhance your experience on our site.

Once you’ve given us consent this website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. For more information on Google Analytics cookies, see the official Google Analytics page. http://www.google.com/privacy.html

For information on how to manage cookies and cookie settings on your browser you might find this article useful:

https://www.lifewire.com/how-to-delete-cookies-2617981

COPYRIGHT © 2023 NEPTUNE COUNSELLING CALNE - ALL RIGHTS RESERVED.
Home Me And My Approach Contact Me Privacy Policy FAQs